RETURNS
Sometimes the fit isn’t right, so here at House of CB we’re happy to accept returns on any garment that is unworn and still fitted with all security tags and labels. This applies to any item despatched to us within 14 days of receipt by you.
It’s important to note that shipping costs are not covered by House of CB when sent back, so we suggest using your local post office for the best service and tracking ID.
Luckily, our return instructions on the returns sheet enclosed with your delivery makes sending it back hassle free. Make sure you mail your returns back to us within 14 days of receipt.
Mislaid your returns sheet? Don’t panic. Just send us over an email at [email protected] and we’ll be happy to help you out.
When filling out the sheet, please make sure you indicate if you would like a refund or an exchange
Some items are not eligible for a return or refund, but don’t worry. We make sure our designs clearly state this for you.
Payments will be credited back to the original purchasers credit card. Returns for refund are processed within 2-3 working days of receiving the item. Please note SALE items are refunded via Gift Cards.
Card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between banks, so please speak to your bank for any more info regarding processing times as we are unable to amend this.
We’re happy to process store credit refunds and these will be displayed as a code in your email inbox. This will be made available immediately after 2-3 days of processing.
Credit notes can only be used in our online store.
EXCHANGES
Sometimes the fit isn’t right, so here at House of CB we’re happy to accept exchanges on any garment that is unworn and still fitted with all security ribbons and labels. This applies to any item despatched to us within 14 days of receipt by you.
Exchanges take around 2-3 working days to process, plus the delivery time to your area.
It’s important to note that shipping costs are not covered by House of CB when sent back.
Luckily, our return instructions on the returns sheet enclosed with your delivery makes sending it back hassle free. Make sure you mail your returns back to us within 14 days of receipt and identify which item you would like replaced.
Mislaid your returns sheet?
Feel free to be picky. You can exchange your item for any size or item (permitted it’s in stock) and we send them back to you at no extra charge. We offer 2 exchanges for every item.
If the replacement is less expensive than the original, don’t worry. We’ll make sure the difference is refunded back to your original payment methods. Alternatively, you may refund the original item and then purchase the new, lower-priced item.
SALE ITEMS
We can only refund returned sale items by credit note for use on our online store.
LATE RETURNS
We’re unable to accept returns beyond the 14 days of your receipt and anything sent to us after 14 days may be returned to you.
CARRIERS TO RETURN
Use your local post office with a signed-for service and ask for a tracking number so you can follow your return. Don't use DHL or TNT to return your orders as these carriers will not deliver to us.